Karen Cullings, Interim Executive Director of the Dauphin County Library System, Randie Yeager, Human Services Director with the Dauphin County Human Services Department, Lisa Howald, Library Manager of the McCormick Riverfront Library, discuss conflict resolution in libraries with Ryan Dowd, Director, Chicago-area homeless shelter and author of The Librarian’s Guide to Homelessness.

Learn more and access the Smart Talk recording through this WITF article.