Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical.

Both types of skills are equally important and good customer service is the ability to combine a good balance of both skill sets to provide the best experience possible.

Join Andrew for this program as we examined his top ten basic and essential skills that every successful organization and employee focuses on with their customers.

About the speaker:
Andrew Sanderbeck is a respected expert presenter and consultant on customer service and the customer experience, improving workplace communication and sharpening organizational management and leadership practices.

He believes that one of the fastest ways to win a customer’s loyalty and trust is to actively listen to them.

Register for this event at the “Website” link in the details below the blue “Add to Calendar” button.

Please send any questions to Julie Moore, Professional Development Advisor.

This project is made possible in part by federal funds from the Institute of Museum and Library Services administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.

The Bureau of Library Development (BLD) in the Office of Commonwealth Libraries supports libraries and library services for Pennsylvanians through the administration of state and federally funded programs and grant opportunities including LSTA (Library Services and Technology Act), Library Access, LAMP (Library of Accessible Media for Pennsylvanians), the Public Library Subsidy, and Keystone Grants for Public Library Facilities. BLD also provides advisory services, professional development, and continuing education for library staff and volunteer leadership at public, school, academic, and special libraries.

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