Date: August 27     9:00am-4:00pm
Location: Holiday Inn Wilkes-Barre – East Mountain
600 Wildflower Drive, Wilkes-Barre, PA 18702
Presented by: Ryan Dowd, Author of The Librarian’s Guide to Homelessness: An
Empathy-Driven Approach to Solving Problems, Preventing
Conflict, and Serving Everyone
Registration is $17 and includes light breakfast and an Italian pasta buffet lunch

This interactive training is part “how to understand your homeless patrons” and part “how to work  with difficult patrons.” It focuses on very practical tools you can use every day to resolve problems and prevent conflict. There is a special focus on patrons with mental health and substance abuse issues. Participants will also have an opportunity to get out of their seats and practice the tools and techniques they learn.

This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services as administered by the Pennsylvania Department of Education through the Office of Commonwealth Libraries, and the Commonwealth of Pennsylvania, Tom Wolf, Governor.