Libraries | Compendium

Turn strategy into action with Theory of Change

You’re getting ready to implement a change at your library, from a new strategic plan to a major project. How do you get your staff, partners, or community to understand and align with this new direction? Theory of Change is a powerful tool to help you define a...

Best Picture Books Published in 2024

Are you looking for new picture books to share in your classroom, curriculum, or collection? This presentation will showcase the “best of the best” from the 2024 publishing crop. A variety of books will be featured, including quality read-alouds,...

Customer Service: Ten Basic and Essential Skills

Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience....