You know about word games like Scrabble, Boggle and Bananagrams, but what about using Outfoxed, What Do You Meme?, or even Jenga for language development? Learn about some modern games, along with fresh ways to look at old favorites to highlight language skills. Your presenter, Annabelle Blackman, has used games professionally since 2017 in a […]
You're getting ready to implement a change at your library, from a new strategic plan to a major project. How do you get your staff, partners, or community to understand and align with this new direction? Theory of Change is a powerful tool to help you define a shared vision that everyone can strive for […]
ChatGPT and other large language model tools (generative artificial intelligence (AI) entered the scene in late 2022, causing a stir around job security, ethics, and many other concerns and exploits. Library leaders began planning for AI in the workplace as early as 2018. Now that it is here, we have seen how AI fabricates false […]
Partnering with community can be a great strategy for the Public Library. Identifying the needs of community and then partnering with the correct resource can be a win-win solution for patrons and others. There is no need to recreate the wheel and there are significant benefits involved for the library and the community partner. In […]
Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical. Both types of skills are equally important […]
Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. This session will empower you with: Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons' needs. Top Reliable Sources: Learn about free, […]